Scott Purcell, UXC, SA
Product & UX Design Player-Coach
15 years of experience partnering, improving, and transforming user and product experiences, UX Return-On-Investment (ROI) and business/product relationships at startups and Fortune 500 companies. Individual UX and product manager contributor to mental health EHR desirability and feasibility resulting in 26% product viability growth in 5 months.
Gallup Top-5 Strengths: Activator, Maximizer, Futuristic, Positivity, & Ideation
UX Product Manager | Lead Product Designer | Team Mentor
Improved customer satisfaction resulting in 26% increased product sales ahead of EOY projections
- Reduced clinician patient documentation by 75% with generative AI
- Improved product-market certainty with cognitive walkthrough testing 2 - 5 times per week
- Increased employee sentiment by motivating teams with autonomous accountability and skill mastery
Product & UX Consultant | DesignOps | Executive Advisor | Team Mentor
Led digital product and frontend consultant operations for improved product desirability and feasibility resulting in healthy business growth for design agencies, business, and political organizations by improving operational and development value streams with mature UX and Lean/Agile thinking
- Increased ROI for e-commerce clients with design system UI standards in Figma, Webflow, data analytics, and user testing
- Accelerated speed-to-market top 10 US Real Estate management client with 3 user-targeted templates with Webflow in 2 months
- 23% Q/Q improved employee sentiment by establishing WiP limits, mentoring systems with business goals, and autonomous accountability, team retrospectives, asynchronous onboarding, and professional skill mastery resources
- Work in industries: Real Estate, Shipping Logistics, Hospitality, Political Campaigns, Entertainment, Photography, Education, Energy, eCommerce, and Retail
UX Product Manager | Executive Advisor | Team Mentor
Uncovered $3M annual revenue growth in product improvements with bottom-up innovation for existing and new markets
- Improved product information flow and knowledge assets for end-user and customer needs, resulting in significantly improved team collaboration, self-service, and living documentation
- Aligned business scalability and continuous improvements for new markets resulting Shadow Health’s acquisition by Elsevier
Lead Product Designer | Lead Executive Consultant | Team Mentor
Led UX and frontend consultant activities for improved product desirability, speed-to-market, team focus, and bottom-up innovation with Enterprise, Fortune 500, and early-stage clients in mixed UX and Agile maturity
- Notable clients: Toyota, Family Dollar, Delphi, Marriott International, NYSHEX, Southwest Airlines, Synovus, MGIC
- $13M early-stage startup investment, $100M - $150M market valuation
- Recipient of Rainmaker Award, Mastermind Award, A-Team Award, Perseverance Award
- Worked in industries: Travel and Transportation, Hospitality, Insurance, Banking & Finance, eCommerce, and Retail
Lead Product Designer | UX Researcher | UI Designer
Led UX design and software development in a waterfall environment resulting in improved mobile and web applications for ease of use.
- Led quantitative and qualitative research for buy-in
- Improved mobile and web user satisfaction
- Established design standards for faster UI Synthesis