Headshot for Scott Purcell, UXC, SA - Product  & UX Leader

Scott Purcell, UXC, SA

Product & UX Leadership | DesignOps & ProductOps

Resume

Pioneering profitable growth with game-changing product experiences since 2008

Selected work

Toyota Logo4 screenshots of demonstrating a responsive rapid prototype for Toyota Owners

200%

Conversion Rate

82%

Registration Friction

Profitable Growth
  • Improved conversion rate by 200%
  • Reduced registration friction by 82%
Role

UX Product Consultant

Strategy Highlights

Responsive Retrofit, Strategic Partnerships, Rapid Prototyping, Executive Coach, Lean UX, Progressive Login/Registration

Want to learn how Toyota turbocharged their post-purchase CRM? Schedule a case study review.

Family Dollar Logo
3 screen shots of the general manager mobile app for Family Dollar
Profitable Growth
  • Replaced roller board of paper printouts for General Managers
  • 89% day-1 adoption rate
Role

Lead Product Designer/Consultant

Strategy Highlights

Digital Transformation, Strategic Partnerships, Rapid Prototyping, Executive Coach, Team Lead

Curious about how Family Dollar's IT team cashed in on success with their business partners? Schedule a case study review.

Shadow Health Logo
1 screenshot of the digital standardized patient experience depicting a sample electronic health record and conversation with Tina Jones in an Emergency Care setting
Profitable Growth
  • Strategically identified 43% ($3M) annual growth in product improvements
  • Dismantled information silos and strengthened knowledge assets
Role

UX Program Manager

Strategy Highlights

SAFe Agile, CX, Gen AI, Design Thinking, Bottom-up Innovation, Innovation Factory, Team Mentor, Executive Coach, DesignOps, ProductOps

Ready to uncover how Shadow Health administered a healthy boost to their annual profit by $3M? Schedule a case study review.

Holmusk Logo
1 screenshot of Holcare's Electronic Health Record System. It shows the provider's dashboard that includes schedule and caseload statistics.
Profitable Growth
  • Reduced clinician documentation time by 75%
  • Improved product viability 26% in 5 months
  • Reduced design churn and development debt
Role

UX Product Manager

Strategy Highlights

Figma Design Systems, DesignOps, Cognitive Walkthroughs, Team Mentor, Strategic Partnerships, ProductOps, DevOps, Gen AI

Eager to discover how Holmusk prescribed a dose of Gen AI to assist clinicians? Schedule a case study review.

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